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IT Service Provision Co-ordinator

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Posted By: Resource Direct
Address:
Contact: 0117 914 9999
Date Posted: 3rd Oct 2008
Salary: £19,000
Location: Bradley Stoke
Reference Code: ah0s-031008
Views Since Posting: 64
Full Description:

An excellent opportunity has arisen within our Infrastructure & Technology team. We are looking for an individual to administer and co-ordinate IT Service Provision. This is a 6 month fixed term contract.
Key role responsibilities
• Manage and co-ordinate IT equipment for relocation's & removals, ensuring accounts and hardware are available prior to installation and then delivered within the IT service level agreement
• Manage and maintain all relevant schedules & documentation as defined by IT Support Manager
• Manage the new joiner, leaver and mover process
• Manage and maintain all relevant delivery schedules, asset register and other documentation applicable to role
• Manage and maintain personnel records and location information in AD, Exchange, Touchpaper, and other associated Systems
• Co-ordinate the day to day ordering of consumables and small hardware purchases
• Supporting the Head of Technology in all processes involved regarding costs, budgets and invoicing
• Monitor and maintain details as to internal mobile phone usage
Person Specification
• Educated to A Level standard
• Excellent communication skills
• High level of customer service skills
• Can resolve issues arising from last minute requests for process
• Offers excellent input in respect of previously undocumented processes
• Self motivated & proactive
• Excellent attention to detail, ensure documentation is kept 100% up to date and that processes are followed
• Excellent organisation ability
• Excellent interpersonal skills, able to interact with people at all levels, assertive.
Technical know how
• Intermediate Knowledge of Windows XP and Active Directory, Exchange, iManage, Interaction, Elite, Carpe Diem, Avaya Definity Telephony Switches, Avst Callxpress and Rightfax or equivalent
• Advanced knowledge of Microsoft Office various versions.