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Resourcer (Recruitment), Long Ashton, Bristol

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Posted By: Options Employment (M&W) Ltd
Address:
Contact: 0117 910 0575
Date Posted: 17th Oct 2008
Salary: £16500 - £21000 per annum + includes realistic bonus
Location: Bristol
Reference Code: 1010081639KRdd
Views Since Posting: 132
Full Description:

Resourcer, Long Ashton, Bristol
£16,500 basic + £4,500 realistic annual bonus paid monthly (OTE £21k)
40 Hours per week / 5x shifts
Monday to Sunday 7am-3pm/9am-5pm/2pm-10pm
Shifts agreed 6 weeks in advance and includes working every other weekend
Also includes working Bank Holidays

Our client, a well-established and extremely successful nursing recruitment agency, is currently looking for a dynamic and enthusiastic Resourcer / Call Executive to join their rapidly expanding business.

Reporting to the Team Leader and Director of Operations you will be working in a highly customer focussed environment and will be responsible for the following:

Acting as an initial point of contact and managing relationships with customers and nurses
Responding appropriately to all enquiries and identifying customer service priorities
Making decisions on nurses suitability for particular shifts
Dealing with individual private client enquiries, assessing their clinical requirements to ensure the appropriate placement of nurses
Meeting defined performance targets and seeking guidance in unexpected situations
Undertaking measurement of customer satisfaction levels as appropriate
Demonstrating empathy with the customer and nurse
Making both inbound and outbound calls
Handling of complaints and concerns from nurses and clients

You will have
A strong background within a call centre or telephone based customer service environment
A demonstrable ability to work towards and meet KPIs
Experience of coaching colleagues, proving yourself to be a great team player
Excellent communication skills and the ability to liaise at all levels
Knowledge of MS Word, Excel and Outlook

You will be
Articulate and driven
Flexible and reliable
Self-motivated and ambitious

This is an ideal opportunity for a candidate to take the next step in their career and build on their previous customer service / call centre experience in a rewarding, friendly and challenging environment. Training on the medical industry will be provided.

Benefits include 28 days holiday, pension, realistic bonus (approx £4,500pa but paid monthly)

Please note that this client is based out in Long Ashton. There is free parking or alternatively a bus from Anchor Road, central Bristol that takes approx 15-20minutes.

To apply please send your CV to Kate Rudge at Options Commercial for immediate consideration. If you do not hear from us within five working days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly.