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Customer Service Executive

Simply Resourcing Ltd Jobs


Posted by: Simply Resourcing Ltd
View all jobs from Simply Resourcing Ltd
Address: Windsor House
Greville Road, Bedminster
Bristol
BS3 1LL
Contact Details: 0117 966 9500
Date Posted 9th May 2008
Reference Code: JR06111
View Since Posting: 97
Salary: £14000 - £17000 per annum
Vacancy Location: Bristol
Full Description:
Our clients an insurance company with offices in central Bristol are looking for someone to join their team as an Account Executive due to continued successful growth. They are looking for someone who will fit into their existing team of 4 and therefore need someone who can demonstrate the following attributes: Team player, friendly and approachable, customer service focussed and consultative

As a member of the front line team, you will be expected to act as a first point of contact for customers. This contact can either be via email or telephone. Ideally with a background in commercial insurance sales, customer service and administration you will be well organised, have excellent communications skills and good attention to detail. Our clients will also consider people from a personal insurance background or Customer Service role. Salary is dependent on experience

Specific duties
- Receiving telephone calls, emails and letters and dealing with the customer query in an efficient manner. These queries can be related to new business, mid-term adjustments or renewals
- Follow up sales prospects to convert to new policies (no cold calling)
- Contacting customer at their renewal time
- Manage aged debt and finance deals
- Correspondence with external agencies as well as customers

This role is split 50/50 administration and telephone work

Skills required
- A Minimum of 12 months customer service and administration experience
- Ideally experience in Commercial or Personal Insurance
- GCSE Maths and English or equivalent
- Computer Literate

Hours
Monday-Friday
37.5 hours per week. Covering core hours between 08:30-17:30

Please send CV in the first instance along with a cover note in support of your application. Unfortunately we are only able to contact short listed candidates due to the huge number of CVs we receive. If you have not heard from us in the next five days it means that unfortunately, you have not been successful on this occasion. Please reapply for any other suitable roles in the future. Thank you.