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Contact Centre Team Leader

Allianz Insurance Plc Jobs


Posted by: Allianz Insurance Plc
View all jobs from Allianz Insurance Plc
Address: Alliance House
Baldwin Street
Bristol
BS1 1SD
Contact Details: 01454 611744
Date Posted 14th May 2008
Reference Code: MBJ0108TL
View Since Posting: 102
Salary: up to £20k basic (OTE = £25k)
Vacancy Location: Aztec West
BS32
Full Description:
Allianz is a leading and highly regarded general insurer in the UK market, and part of one of the largest financial institutions in the world, the Allianz Group. Allianz Insurance plc, originally founded as The Insurance Company LTD in 1905, has grown to become one of the UK's leading insurers. Allianz employs over 4,000 people across 29 locations in the UK.

PURPOSE OF THE ROLE

To supervise, organise and co-ordinate the activities of a Blended contact centre sales team by effective leadership, coaching & development and to continually seek ways to achieve sales targets and improve service.

THE JOB

We currently have a vacancy for an experienced Contact Centre Team Leader. The role is based at our Aztec west office however the successful candidate will also be required to work at our city centre office.

The role will entail the day to day management of a team of 12 Blended Sales Associates who handle both Inbound and Outbound call traffic. The successful candidate will be responsible for ensuring that their team meet individual sales, KPI and efficiency targets. You will also be responsible for ensuring your team is monitored, coached and provided with product and technical support to ensure they have all available tools to perform their role efficiently.

Monitoring absenteeism and time keeping, keeping records and effectively dealing with any people issues promptly as they arise will be important elements of the role. In addition you will act as the first line of referral for customer queries and complaints handled by your team.

SKILLS REQUIRED

Experience of successfully managing teams in a contact centre environment is essential and strong people- and change-management skills are essential in this role. Motivating and developing team members will be second nature to you and ideally you will have experience in a sales environment. Experience in the insurance industry, whilst desirable, is not essential.

HOURS OF WORK

The hours of work for this role are 35 per week between the hours of 8am & 5.30pm, Monday to Friday. No weekend working is required.

SALARY

The staring salary range for this role is up to £20,000 per annum (depending on experience) + uncapped commission (OTE = £25K) + potential for annual bonus based on company and individual performance.

BENEFITS

We provide a comprehensive benefits package including a non-contributory Money Purchase Staff Pension Scheme, Employee Share Ownership Plan, Annual profit and performance related bonus, a flexible benefits package (providing employees with the facility to increase or decrease annual leave, enhance pension arrangements, buy Life Assurance, medical and dental insurance, childcare vouchers etc…), Affinity benefits (offering employees a wide choice of savings on every day purchases as well as holidays, weekend breaks and other leisure activities. Also included are preferential rates for personal insurance products).