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Customer Service Specialist, central Bristol

Options Employment (M&W) Ltd Jobs


Posted by: Options Employment (M&W) Ltd
View all jobs from Options Employment (M&W) Ltd
Address: Options Employment (M&W) Ltd
30 Queen Square
Bristol
BS1 4ND
Contact Details: 0117 910 0575
Date Posted 15th May 2008
Reference Code: 1505081448KRCC
View Since Posting: 223
Salary: £15000 per annum + bonus
Vacancy Location: Bristol
Full Description:
Customer Service Specialist, £15k + bonus, excellent benefits, central Bristol

Enthusiastic, committed and customer focused individuals wanted for inbound mortgage team in central Bristol! Working for this leading financial services organisation you will be providing a dedicated and professional interface for their existing customers.

After receiving comprehensive training you will be taking ownership of existing customer enquiries, answering sometimes complex queries requiring a high degree of in depth analysis and problem solving. You will also identify lead opportunities for the Customer Advantage department, contributing to the retention of existing business and assist with a variety of administrative tasks.

All applicants must have previous experience working in a call centre, possess excellent telephone and call handling skills and have a genuine interest in providing excellent customer service. You should also be able to think on your feet, work without supervision and have the initiative to problem solve.

Shifts rotate Monday to Friday 8.30-4.30, 9-5 & 10-6 and one in approximately four Saturdays 10am-1pm.

Start date: Monday 9th June

Benefits include: 25 days holiday, annual bonus (10% of annual salary) , financial support for job/career related courses, free life assurance and subsidised private medical insurance, contributory pension scheme, excellent on-site facilities including restaurant, caf, vending machines, shop, staff offers, discounts and concessions on a wide range of products, vibrant sports and social department and excellent career development opportunities.

For more information please contact Kate Rudge at Flame Employment (part of the Options Group) on 0117 9075360.