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Information Systems Site Manager

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Posted By: KTS
Address:
Contact: 0117 9475986
Date Posted: 19th May 2008
Salary: £25,000
Location: Bristol (City Centre)
Reference Code: KTS/OFF1034
Views Since Posting: 10
Full Description:

To contribute to the achievement of the site’s economic results by ensuring the availability of perfectly operational information technology and telephony structures, in line with the requirements of internal and external clients, in full respect of Group Quality systems and client Quality commitments.

To lead the team.

Main Duties:

- Ensure the configuration, installation and repairs of all information technology (hardware, software, network) and telephony infrastructure of the site, in full respect of group Quality systems and client requirements

- Ensure that the PABX and ACD systems are defined, configured and maintained, in relation to peripheral systems such as predictive dialing equipment, voice recorders, reporting modules

- Provide all necessary support for operators in order to ensure optimized use of the ACD and all systems of the site infrastructure

- Ensure the management and maintenance of the information technology network

- Provide all solutions to optimize the information systems, in full respect of internal deadlines and standards

- Define the best investments necessary for the functioning of the site, further to validation of the budgets, and in agreement with the central information systems manager

- Update all documentation on the information systems of the site and their security

- Take part in client tender procedures, providing expertise in proposals for technical solutions drawn up in response to client needs

- Anticipate the impact of all decisions and changes on means of production

- Keep up to date with technological developments

- Manage the supplier relationship

Required Skills:

· Knowledge : understanding which is indispensable to the position, acquired during initial or continuing education, or through an equivalent professional experience

 Advanced Technician’s Certificate in information technology or equivalent
 Excellent command of the English language
 Proficiency in Office tools (Word, Excel, Power Point, Access)
 Microsoft, Cisco and Avaya certification

· Practical know-how : competencies acquired during professional experience

 IT, telephony and networks experience in a call centre environment essential (client service and marketing service)
 Thorough knowledge of Microsoft products (Exchange, SQL, operating software)
 Proficiency with CTI, PBX, ACD, IVR, predictive dialing equipment, voice recording solutions

· Personal know-how : behavioral qualities required for this position

 Creative, curious, constantly seeking innovative and evolving solutions
 Good manager of priorities
 Reactive
 Excellent interpersonal skills, good teacher
 Sense of customer service
 Excellent crisis management skills