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Customer Service AdvisorView Job details:
| Posted by: | Simply Resourcing Ltd |
| View all jobs from Simply Resourcing Ltd | |
| Address: | Windsor House Greville Road, Bedminster Bristol BS3 1LL |
| Contact Details: | 0117 966 9500 |
| Date Posted | 13th Jun 2008 |
| Reference Code: | Amy - JR06043 |
| View Since Posting: | 0 |
| Salary: | £15000 - £15615 per annum |
| Vacancy Location: | Bristol |
| Full Description: | |
Our centrally based clients are currently recruiting for a number of Customer Service Advisors. Working within their Health Assurance customer service department you will be dealing predominantly with incoming calls and requests from a number of sources including members, sales representatives, intermediaries and internal colleagues. Within this role you are a main point of contact for the above. Duties / Accountabilities to Include: -Treat all callers with respect and in a manner that always enhances the company image and increases the awareness of products & services. -Ensure that all requests are handled within the published service standards. -Ensure that any transfer of calls is handled to the agreed standard & only transferred where there is no other option. -Be fully aware of the compliance complaint procedure and handle queries and record in accordance with this. -Understand data protection implications and follow procedures as stated in the data protection guidelines. -Accurate input to the application pending system in order to request the required information and also ensure that colleagues can follow the process of the call & therefore the application. -Ensure that all follow up dates are set correctly and that all files are filed within the correct part of the manual diary system to allow for the efficient & effective flow of work around the department. -Always look for ways to improve the quality & efficiencies of the service provided -Ensure promises that are made are delivered when required -Issue accurate & complete terms of acceptance -Follow upcases where evidence is outstanding -Update & maintain Internet request sites e.g. Meditrak, Amiserve, Positive & Mint -Fast and accurate input of applications- ensuring all member, GP and agent details are keyed correctly -Assist the customer service team where required. -Complete Telephone admin tasks when required Experience -Solid previous experience within an inbound customer service focused environment -Previous insurance experience advantageous -The ability to work on own initiative -Willingness and adaptable -Experience of dealing with IFAs advantageous -Fast and accurate keyboard skills -Excellent communication skills and professional telephone manner -Decision making skills -Day to day administration of daily activities within own hands. -Upward review for contentious/compliance issues. Hours: Monday - Friday 09:00 - 17:00 Salary: £15,615 (includes £615 yearly food allowance!) Benefits include: 25 days holiday (+ 1 free day), PMI after 6 months, gym membership benefits |
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