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Quality AnalystView Job details:
| Posted by: | Simply Resourcing Ltd |
| View all jobs from Simply Resourcing Ltd | |
| Address: | Windsor House Greville Road, Bedminster Bristol BS3 1LL |
| Contact Details: | 0117 966 9500 |
| Date Posted | 7th Jul 2008 |
| Reference Code: | JR06153 |
| View Since Posting: | 2 |
| Salary: | £17000 - £19000 per annum |
| Vacancy Location: | Bristol |
| Full Description: | |
| Our clients, an insurance company based in North Bristol are looking for 2 Quality Analysts to evaluate the customer service received by their customers by listening to calls, monitoring the use of technology, call times, FSA compliancy and Data Protection The Person: To evaluate the customer service experience received by our customers in their dealings with the contact centre, in line with all policies, procedures, legislation and regulatory guidelines. Key Skills: - Ability to build and maintain excellent relationships with internal and external customers - Experience of working in a targeted environment whilst maintaining a high degree of accuracy and meeting tight deadlines - Ability to evaluate information objectively and effectively - Excellent ability to continuously prioritise and adapt to a changing environment. - Excellent communication and interpersonal skills. - Understanding of regulatory and compliance needs and standards - Good technical knowledge of general insurance products, systems and processes Desirable - Experience of providing coaching and feedback Benefits: - 25 days holiday plus ability to buy and sell more - Final Salary Pension scheme - Annual Bonus scheme (Target bonus of up to 10% and a maximum bonus of 30% of salary) - Discounted products - Childcare Voucher Scheme |
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