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Service Team LeaderView Job details:
| Posted by: | Simply Resourcing Ltd |
| View all jobs from Simply Resourcing Ltd | |
| Address: | Windsor House Greville Road, Bedminster Bristol BS3 1LL |
| Contact Details: | 0117 966 9500 |
| Date Posted | 28th Jul 2008 |
| Reference Code: | JR06173 |
| View Since Posting: | 100 |
| Salary: | £23000 - £26000 per annum |
| Vacancy Location: | Bristol |
| Full Description: | |
| Due to successful growth our clients a leading Insurance company based in North Bristol are looking for a Service Team Leader. This is an exciting time to join the company as you will be instrumental in recruiting a brand new staff team (of around 8-10) and making the team a success within the business The Job To lead, motivate and develop a contact centre team to provide an efficient, professional, friendly and high quality standard of service; focusing on dealing with customer enquiries and pro-actively selling and promoting products and services to new and existing customers in the contact centre, so that their requirements are fully satisfied and to contribute personally to the growth of the business. The skills - Proven ability to personally deliver constantly high standards of quality in a Sales/Customer Service delivery environment; - Enjoyment and experience of working to quality and productive targets and achieving these - Experience of managing groups of people. - Experience of working in a contact centre and an understanding of how to manage teams well in this environment - Ability to learn and retain product and procedural information on an ongoing basis; - Ability to navigate around computer applications effectively, preferably around Microsoft Windows; - Ability to deal with a diverse range of people issues. - Ability to lead and motivate others. - High focus on people and their development. - Excellent communication skills. - Business Processes knowledge - Experience of providing successful coaching and feedback - Relevant experience in a customer sales/service environment - Excellent telephone manner and oral communication skills and ability to explain technical subjects in an appropriate manner for different customers to understand; - Accurate and proficient typing skills. Hours of work: -37.5 Hour week - Working shifts between 08:00-22:00 - Additionally working either Saturday or Sunday 1 weekend in 3 (Saturday 08:00-17:00, Sunday 09:00-16:00) Benefits: - *****Final Salary Pension******** - Childcare Vouchers - Discounted products - Free Car Parking - 22 Days Holiday - Contributory Pension Please send CV in the first instance along with a cover note in support of your application. Unfortunately we are only able to contact short listed candidates due to the huge number of CVs we receive. If you have not heard from us in the next five days it means that unfortunately, you have not been successful on this occasion. Please reapply for any other suitable roles in the future. Thank you. |
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