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Motor Claims Consultant
This job has expired, and cannot be applied for.
- Posted By: Simply Resourcing Ltd
- Address:
- Contact: 0117 966 9500
- Date Posted: 28th Aug 2008
- Salary: £15600 - £18600 per annum
- Location: Bristol
- Reference Code: JR06127
- Views Since Posting: 170
- Full Description:
Due to continued success and growth, our clients, an insurance company based in North Bristol are looking for 4 Motor Claims Consultants
The Job
To settle Motor claims so that the requirements of the customer, claims policy and Group strategy are met.
Responsibilities
- To settle claims through the proactive management of all parties, providing earliest resolution of claims, and maintaining the average life of claims within targeted levels.
- To investigate recovery cases and ensure they are passed to the recoveries department to retrieve.
- To identify any invalid claims and to deal with in an appropriate manner.
- To identify suspect fraud cases and ensure they are then referred to the appropriate department to deal.
- To be responsible for resolving customer complaints within specified service levels, controlling associated costs and adhering to regulatory requirements
- To proactively manage caseload in timely manner and in accordance with quality standards.
- To be responsible for complying with all internal, regulatory and statutory standards and controls, so that the requirements of the group and regulatory bodies are met.
Experience
- Ideally previous experience in a motor claims /insurance role
- Alternatively previous customer service experience
Salary will be dependent on experience
37.5 hours week, Monday-Friday, hours between 08:00-20:00
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