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Customer Service Representative

This job has expired, and cannot be applied for.

Posted By: Simply Resourcing Ltd
Address:
Contact: 0117 966 9500
Date Posted: 16th Jul 2008
Salary: £15536 - £18217 per annum
Location: Bristol
Reference Code: JR06014-Steph
Views Since Posting: 46
Full Description:

Due to successful growth our clients a leading Insurance company based in North Bristol are looking for a number of Customer Service Representatives to start up a brand new department and team. This is an exciting time to join the company where you will be responsible for its success and in return they offer an excellent training and benefits package

In this role you will be the first point of contact for our clients customers, who may need to make a change to their policy for example, moved home, changed their vehicle or simply need to amend their cover. You are responsible for providing an efficient, professional, friendly and high quality standard of service. Focusing on dealing with enquiries from existing customers in the contact centre you will actively identify their needs and meet them with our clients products and services, ensuring their requirements are fully satisfied. This is a key position in the company as it offers a real opportunity to deliver excellent customer service and improve customers experience

The Person:
- Previous customer service experience within any industry
- Experience of working to targets or deadlines
- The ability to build rapport with customers
- Excellent communication skills

Key Skills:
- Ability to build and maintain excellent relationships with Customers and Members
- Experience of working in a pressurised environment whilst maintaining a high degree of accuracy and meeting tight deadlines
- Ability to continuously prioritise and adapt to a changing environment
- Excellent team player with enthusiasm and motivation
- Excellent communication and interpersonal skills

Training and Development:
You will be provided with a 7-week training programme (including Buddying) which you will need to commit to the whole length of training. This is a classroom based training course split between practical, role-plays and self-learning. There will be assessments both written and practical that you will need to pass. With support and development given, you will need to re-sit the assessments if you do not pass them. If you continue to fail them, it may lead to your employment being terminated with us. Once you have completed your initial training, you will join a team of 10-12 advisors who will all report to a Team Leader. Your TL will be responsible for supporting and encouraging you in order for you to develop your career.

Hours of work:
-37.5 Hour week - Working shifts between 08:00-22:00
- Additionally working either Saturday or Sunday 1 weekend in 3 (Saturday 08:00-17:00, Sunday 09:00-16:00)

Benefits:
- *****Final Salary Pension********
- Childcare Vouchers
- Discounted products
- Free Car Parking
- 22 Days Holiday
- Contributory Pension
- Potential to earn upto 30% annual bonus of salary

Please send CV in the first instance along with a cover note in support of your application. Unfortunately we are only able to contact short listed candidates due to the huge number of CVs we receive. If you have not heard from us in the next five days it means that unfortunately, you have not been successful on this occasion. Please reapply for any other suitable roles in the future. Thank you.