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Quality Analyst
This job has expired, and cannot be applied for.
- Posted By: Simply Resourcing Ltd
- Address:
- Contact: 0117 966 9500
- Date Posted: 14th Aug 2008
- Salary: £19000 - £21000 per annum
- Location: Bristol
- Reference Code: JR06193
- Views Since Posting: 332
- Full Description:
Our clients, an insurance company based in North Bristol are looking for a Quality Analyst to evaluate the customer service received by their customers by listening to calls, monitoring the use of technology, call times, FSA compliancy and Data Protection
The Person:
To evaluate the customer service experience received by our customers in their dealings with the contact centre, in line with all policies, procedures, legislation and regulatory guidelines.
Key Skills:
- Ability to build and maintain excellent relationships with internal and external customers
- Experience of working in a targeted environment whilst maintaining a high degree of accuracy and meeting tight deadlines
- Ability to evaluate information objectively and effectively
- Excellent ability to continuously prioritise and adapt to a changing environment.
- Excellent communication and interpersonal skills.
- Understanding of regulatory and compliance needs and standards
- Good technical knowledge of general insurance products, systems and processes
Desirable
- Experience of providing coaching and feedback
Benefits:
- 25 days holiday plus ability to buy and sell more
- Final Salary Pension scheme
- Annual Bonus scheme (Target bonus of up to 10% and a maximum bonus of 30% of salary)
- Discounted products
- Childcare Voucher Scheme
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