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Customer Care Coordinator

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  • Posted By: Simply Resourcing Ltd
  • Address:
  • Contact: 0117 966 9500
  • Date Posted: 16th Sep 2008
  • Salary: £15284 per annum
  • Location: Bristol
  • Reference Code: JR06191
  • Views Since Posting: 135
  • Full Description:

    Our client a Wine Merchants based in Nailsea has a requirement for 3 Customer Service Coordinators to join an existing team of 13. This will initially be a temporary contract until December 2008 with the potential to go permanent. They are looking for people with excellent customer service skills and in return offer a friendly working environment where you as an individual are recognised for your importance to the success of the business. Our clients are highly customer service focussed and are looking for people who are not statistically minded but focussed on providing a first class service to all their customers. If you have an interest in wine this could be an excellent job for you!!

    This is a varied role where one day you could be on the phone taking the orders the other dealing with the administration of Mail Orders

    Previous experience in a customer service role is essential or the ability to express an interest in wine would be advisable!

    Role summary:
    To be the first point of contact for customers, and provide a first class call service. To accurately process orders both over the telephone and from mail order forms. To deal effectively and efficiently with customer care issues, providing a first class service to customers. To be able to prioritise work load whilst keeping to service standards. To always think of the customer first and follow our clients Customer First ethos.

    Responsibilities:
    - Call handling
    - Order processing
    - Wine plan queries/processing
    - Completion of customer queries and issues
    - Liaison with rest of business
    - General ad-hoc office duties
    - Any other task requested by Team Leader or management team.

    Key skills:
    - Outstanding customer service skills
    - Attention to detail
    - Ability to remain calm
    - Proactive
    - Personable
    - Great team player
    - Competent PC skills
    - Able to make decisions
    - Tact and diplomacy
    - Able to multi task
    - Able to remain positive and focussed at all times.

    Hours of work:
    - 34 hour week
    - Our clients are open 7 days per week and therefore shifts would be Monday-Friday either 08:30-16:30, 09:00-17:00 or 11:00-19:00. Additionally 1 in 3 weekends (both Saturday and Sunday) Saturday 09:00-17:30 and Sunday 10:00-16:00. When working weekends you will have 2 days off in the week
    - With 13 other people in the team you are able to swap shifts with your colleagues

    Benefits
    - 2 days off in the week, whilst everyone else is at work!!!!!
    - Contributory Pension
    - Free Car parking
    - 20 days holiday


    Please send CV in the first instance along with a cover note in support of your application. Unfortunately we are only able to contact short listed candidates due to the huge number of CVs we receive. If you have not heard from us in the next five days it means that unfortunately, you have not been successful on this occasion. Please reapply for any other suitable roles in the future. Thank you.

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