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Motor Claims Consultant

  • Posted By: Liverpool Victoria
  • Address:
  • Contact:
  • Date Posted: 11th Nov 2008
  • Salary: £15,600 - £18,000
  • Location: Other (Bristol)
  • Reference Code: HR/BT3625
  • Views Since Posting: 48
  • Full Description:

    Motor Claims Consultant
    £15,600 - £18,000
    Dependent upon Experience

    Shift Information
    35 hours per week with shifts between the hours of 8am and 8pm Monday to Friday, 8am to 5pm Saturday.



    The Job
    To settle Motor claims so that the requirements of the customer, claims policy and Group strategy are met.

    The skills
    To settle claims through the proactive management of all parties, providing earliest resolution of claims, and maintaining the average life of claims within targeted levels.
    To investigate recovery cases and ensure they are passed to the recoveries department to retrieve.
    To identify any invalid claims and to deal with in an appropriate manner.
    To identify suspect fraud cases and ensure they are then referred to the appropriate department to deal.
    To be responsible for resolving customer complaints within specified service levels, controlling associated costs and adhering to regulatory requirements
    To proactively manage caseload in timely manner and in accordance with LVs quality standards.


    To be responsible for complying with all internal, regulatory and statutory standards and controls, so that the requirements of the group and regulatory bodies are met.

    35 hours per week

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