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Mortgage Administrator, central Bristol
This job has expired, and cannot be applied for.
- Posted By: Options Employment (M&W) Ltd
- Address:
- Contact: 0117 910 0575
- Date Posted: 5th Sep 2008
- Salary: £14000 per annum + bonus + excellent benefits
- Location: Bristol
- Reference Code: 0509081249KR
- Views Since Posting: 217
- Full Description:
Mortgage Administrator, Temple Quay, Central Bristol
£14k + bonus + excellent benefits
An excellent opportunity to join a well established and prominent financial services organisation in the heart of Bristol city centre who can offer a competitive salary, first-rate benefits including 25 days holiday and generous annual bonus as standard. First class training and impressive career development opportunities available.
To be the principal point of reference for the Mortgage Services team in order to guide, advise and instruct existing customers, solicitors & mortgage services contact centre staff. You will be responsible for providing administrative and customer service support to the team and play a key part in the successful running of the team.
Attend regular meetings with the Mortgage Service Team Leaders to ensure the smooth and efficient running of the department
Deal with complex queries relating to mortgage accounts and be a point of reference for staff to advise, guide or instruct as required
Provide guidance and instruction to Mortgage Service Contact Centre staff
Communicate with internal and external customers by letter, email and telephone
Delivering outstanding customer service, taking ownership of resolutions and ensuring appropriate escalation when required
Maintaining up to date knowledge of departmental policy and procedures and making recommendations to continuously improve
You will obtain overall knowledge of all processes involved within Mortgage Services which will prove valuable for a career in both mortgages and financial services in general.
Essential Key Requirements:
5 GCSEs or Equivalent at C grade or above incl. Maths and English
Excellent demonstrable telephone and call handling skills
Excellent demonstrable interpersonal and communication skills
Demonstrated commitment to customer satisfaction
Benefits include:
25 days holiday
Bonus (10% of annual salary)
Pension scheme
Financial support for job/career related courses
Free life assurance and subsidised private medical insurance
Contributory pension scheme
Excellent on-site facilities including restaurant, caf, vending machines, shop
Staff offers, discounts and concessions on a wide range of products
Vibrant sports and social department
Excellent career development opportunities
Position closes Wednesday 10th September
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